Frequently Asked Questions
In order to help you with some of the more complex aspects of this site we have assembled a collection of the questions we are often asked.
The Questions
The Answers
How do I order?
Ordering is easy, having identified the product or products you wish to purchase. Select the colour, fill in the quantity breakdown by size. Click continue, select the method of decoration (screen print or embroidery) enter number of colours or size of design. Breakdown of cost is generated and displayed. Up Load any artwork you wish to send. Fill in contact & delivery details. Fill in Payment details on our Secure Web Page Our Customer Services will contact you by email to confirm your requirements.
N.B. IF YOUR ORGANISATION REQUIRES YOU TO PROVIDE A PURCHASE ORDER IT IS YOUR RESPONSIBILITY TO PROVIDE THIS BEFORE THE ORDER IS PROCESSED ONLY PERSONS AUTHORISED TO PLACE ORDERS SHOULD DO SO.
What is screen printing?
Screen printing: The most common method of personalising our product ranges. Each colour of your design is put onto an individual screen, ie a screen for each colour in your design.
A screen is a frame with a precision woven mesh stretched over it drum tight. The screen is coated with a photo-sensitive emulsion and your image is burned onto it with an ultra violet light. Screen printing inks are then placed into the frame and the ink is pushed through the burned image with a squeege to replicate the design onto the product of your choice
What is embroidery?
Embroidery is a method of stitching a design/logo onto clothing etc. Almost exclusively produced on computer controlled embroidery machines.
Firstly your design is "digitized" onto a computer disk or cd. This process converts your design into the relevant software language for the machine used and this then controls the stitching of the design and the colours onto the garment,
What is print position?
Please indicate if you have a preferred position that you would like the item marked. For example a folder you may want to have it printed bottom right hand corner or centered. If you have a preference please indicate or leave blank and we will print it in the most suitable position for your product and your design.
How do we supply our Artwork?
If you have your own artwork we can receive this by all methods including, email, FTP, CD (both PC and Mac format).
If you are unable to supply finished artwork then let us do it for you. Our design studio would be pleased to assist you. Due to the large range of products we offer and the various personalisation methods available it is impossible to give all artwork specifications on this site. We would be pleased to advise you regarding your specific requirements.